HiQ Playbox

Privacy Policy

Information We Collect

  • Personal information (name, email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely)
  • Order history and preferences

How We Use Your Information

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Provide customer support
  • Improve our products and services

Information Sharing

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance your browsing experience and remember your preferences. You can disable cookies in your browser settings.

Your Rights

  • Access your personal information
  • Update or correct your information
  • Request deletion of your data
  • Request a copy of your data

Payment Information

We use Razorpay as our payment gateway. When you make a payment, your payment information is processed by Razorpay in accordance with their privacy policy. We do not store your complete payment card details on our servers. Only the last 4 digits of your card and transaction details are stored for reference purposes.

Third-Party Services

Our website may contain links to third-party websites or services, including payment processors like Razorpay. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction data is retained for a minimum of 7 years as required by applicable laws.

Regulatory Compliance

We comply with applicable data protection laws including the Information Technology Act, 2000 and the Personal Data Protection Bill. Our payment processing complies with RBI guidelines and PCI DSS standards through our payment partner Razorpay.

For privacy-related questions, contact us at hiqplaybox@gmail.com or call +91 90252 10798.
Last updated: January 2025